Last updated: 1/6/2026

Welcome to Salt Cycles in Sandy, Utah. These Terms of Service (“Terms”) outline what you can expect from us and what we ask of our customers when visiting our website, purchasing products, renting bikes, or using our services.

By using our website or services, you agree to these Terms.

General Information

• All products, services, pricing, and availability are subject to change without notice.

• We reserve the right to correct errors, including pricing or product descriptions.

• These Terms apply to in-store, online, phone, and event-related interactions.

Returns & Refunds

• New, unused items may be returned within 30 days with a receipt.

• Items must be in original condition.

• Bicycles:

  • Bicycles may only be returned if they are new, unridden, and in original condition. All bicycle returns are subject to a 15% restocking fee.

• Deposits:

  • Deposits placed on bicycles or special order items are partially non-refundable. If an order is canceled, 50% of the deposit will be retained, and the remaining balance will be refunded.

• The following are non-refundable:

  • Labor and service charges

  • Custom builds or special orders

  • Installed parts

  • Clearance items

• Refunds are issued to the original payment method or as store credit, at our discretion.

Bicycle Repairs & Service Work

We take pride in our service and want to be transparent about how repairs work.

• Repair estimates are estimates only and may change if additional issues are discovered.

• We may contact you for approval before performing additional work.

• We are not responsible for:

  • Hidden, pre-existing, or structural damage

  • Failure of worn or aging components not replaced

  • Manufacturer defects

• Bikes should be picked up promptly after service completion.

Warranty Information

Many products sold by Salt Cycles are covered by manufacturer warranties.

Warranty coverage is limited to the terms and conditions set by the manufacturer.

Unless otherwise stated in writing:

• Warranty coverage applies to parts only.

• Labor is not covered under any warranty.

• If an item must be shipped to a manufacturer or distributor for warranty evaluation or replacement, all shipping and handling costs are the responsibility of the customer.

• We do not guarantee warranty approval, as all warranty claims are subject to manufacturer inspection and determination.

Salt Cycles is not responsible for delays, denial of coverage, or changes in warranty terms made by the manufacturer.

Abandoned Bikes

• Bikes left more than 30 days after notification of completion may be subject to storage fees or considered abandoned in accordance with Utah law.

Rentals & Demo Bikes (If Applicable)

• Renters assume full responsibility for rented or demo bikes during the rental period.

• A valid ID and credit card may be required.

• Renters are responsible for loss, theft, or damage beyond normal wear.

• Cycling involves inherent risks, and renters ride at their own risk.

E-Bike Specific Terms

E-bikes require special care and compliance with local laws.

• Riders are responsible for following all local, state, and federal e-bike laws, including speed limits, classifications, and trail or road restrictions.

• Batteries and electrical components must be charged, stored, and used only as directed by the manufacturer.

• We are not responsible for damage or injury resulting from:

  • Improper charging or storage

  • Use of non-approved chargers or batteries

  • Unauthorized modifications, including firmware changes, speed unlocks, or tuning devices

• Manufacturer firmware updates may change performance or features, and we are not responsible for resulting changes.

Children’s Bikes & Minor Responsibility

• A parent or legal guardian is responsible for the selection, fit, and supervision of bicycles and equipment purchased or serviced for a minor.

• Helmets and appropriate safety gear are strongly recommended and may be required by law.

• We are not responsible for injuries resulting from misuse, lack of supervision, or failure to follow safety recommendations.

Test Rides

• Test rides are offered at our discretion.

• Riders assume full responsibility for injury, loss, or damage during a test ride.

• Riders must obey traffic laws and ride safely.

• Customers may be responsible for damage or loss occurring during a test ride.

Events, Group Rides & Clinics

• Group rides, clinics, and events may be canceled, rescheduled, or modified due to:

  • Weather

  • Safety concerns

  • Low participation

  • Unforeseen circumstances

• Refunds or credits for canceled events may be issued as store credit rather than cash refunds.

Storage & Personal Property

• Please remove all personal items from your bike before service, rental return, or storage.

• We are not responsible for personal items left on or attached to bicycles, including bags, lights, computers, bottles, or accessories.

• Personal items are left at your own risk.

Assumption of Risk & Liability

Cycling is an inherently risky activity.

• Customers acknowledge and accept the risks associated with bicycling.

• We are not responsible for injuries or damages resulting from:

  • Improper use

  • Failure to follow instructions

  • Normal wear and tear

• Customers are responsible for ensuring their bicycle fits properly and is safe to ride.

Website Use

• Website content is for informational purposes only.

• Users may not copy content, misuse the site, or attempt to disrupt site functionality.

• Payments are processed through third-party providers; we do not store credit card information.

Privacy

Your use of our website and services is also governed by our Privacy Policy, which explains how we collect and use personal information.

Governing Law

These Terms are governed by the laws of the State of Utah, and any disputes will be handled in Utah courts.

Changes to These Terms

We may update these Terms from time to time. Continued use of our website or services constitutes acceptance of the updated Terms.

Last updated: 1/6/2026

Who We Are

This Privacy Policy describes how Salt Cycles, located in Sandy, Utah, collects, uses, and protects your personal information when you visit our website or interact with our online services.

Our website is hosted on Squarespace, which provides the platform that allows us to present information, accept inquiries, and communicate with customers.

Contact Information:
Email: sales@saltcycles.com
Location: Sandy, Utah

Information We Collect

Personal Information

We collect personal information that you voluntarily provide to us, including:

• Name

• Email address

• Phone number

• Information submitted through contact forms, newsletter sign-ups, or account creation (if applicable)

We use this information to:

• Respond to inquiries

• Communicate about products, services, repairs, or events

• Send marketing or promotional emails (you may unsubscribe at any time)

Non-Personal Information

When you visit our website, certain information is automatically collected, including:

• Pages viewed and browsing behavior

• Device type, browser type, and operating system

• Approximate location (city/state or country level)

• Referring website or advertisement

This information helps us understand how visitors use our site and improve its performance.

Squarespace Platform & Hosting

Our website is hosted by Squarespace, Inc. Squarespace may collect, store, and process data on our behalf to operate the website and provide its services. This includes website analytics, form submissions, and security-related data.

Squarespace stores data in secure systems and uses industry-standard security practices. You can learn more about Squarespace’s privacy practices by reviewing their Privacy Policy.

Cookies, Tracking & Advertising Technologies

Our website uses cookies and similar technologies provided by Squarespace and third parties to:

• Ensure proper website functionality

• Analyze site traffic and performance

• Measure marketing effectiveness

You can manage or disable cookies through your browser settings. Some features of the site may not function properly without cookies.

Meta (Facebook & Instagram) Advertising

We use Meta advertising tools, including the Meta Pixel, to:

• Show relevant ads on Facebook and Instagram

• Measure the effectiveness of our advertising

• Create custom and lookalike audiences based on website interactions

Meta may collect or receive information from our website and use it in accordance with its own privacy policies. You can control how Meta shows you ads through your Facebook and Instagram ad preferences.

Analytics

We use analytics tools available through Squarespace and third-party services (such as Google Analytics) to better understand how visitors interact with our website. These tools may collect:

• IP address (anonymized where possible)

• Device and browser information

• Pages visited and time spent on the site

This data is used only to improve website performance and user experience.

How We Share Information

We do not sell your personal information.

We may share limited information with trusted service providers only as necessary to:

• Operate and maintain our website

• Run analytics and advertising campaigns

• Comply with legal obligations

These providers are authorized to use your information only as needed to provide services to us.

Data Retention

We retain personal information only for as long as necessary to:

• Communicate with customers

• Provide services

• Meet legal, accounting, or regulatory requirements

Your Privacy Rights

United States & Utah Residents

You may request to:

• Access the personal information we hold about you

• Correct inaccurate information

• Opt out of marketing communications

California Residents (CCPA/CPRA)

California residents have the right to:

• Know what personal information is collected

• Request deletion of personal information

• Opt out of the sale or sharing of personal information

We do not sell personal data.

Security

We take reasonable steps to protect your personal information. Our website uses SSL (HTTPS) encryption to help safeguard data transmitted online. However, no method of transmission over the internet is completely secure.

Third-Party Links

Our website may include links to third-party websites. We are not responsible for the privacy practices, content, or security of those websites.

Accounts

We reserve the right to suspend or terminate user access or accounts at our discretion, including for misuse of our website or services.

Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.